Refund policy

Return & Refund Policy

At The Pet Spot, we want you to be satisfied with your purchase.

Returns
We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item.

Refunds
Once your return or refund request is reviewed and approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations
Orders may only be canceled before they have been processed for fulfillment. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Return Shipping
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items
For hygiene and safety reasons, certain used pet products may not be eligible for return.

To request a return or refund, please contact us at rocanoj404@gmail.com.