Shipping policy

Shipping Policy

The Pet Spot ships products directly from our fulfillment partners to customers.

Shipping Policy

At The Pet Spot, we work with our fulfillment partners to ship your order directly to you.

Processing Time

Orders are generally processed within 1–3 business days before shipment.

Free Shipping

We currently offer free standard shipping to the United States, Canada, the United Kingdom, and Australia.

Estimated Delivery Times

Estimated delivery times after processing are:

United States: 5–11 business days
Canada: 7–15 business days
United Kingdom: 5–14 business days
Australia: 5–9 business days

Please note that these delivery times are estimates and are not guaranteed. Delivery may take longer due to customs clearance, holidays, weather conditions, carrier delays, or other circumstances outside our control.

Tracking

Tracking information will be provided when available after your order has shipped.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional costs or delivery issues resulting from an incorrect or incomplete address may be the customer's responsibility.

P.O. Boxes

Some shipping methods may not support delivery to P.O. Boxes. If this applies to your order, we may contact you to request a physical shipping address.

Questions

If you have any questions about your order or shipping, please contact us using the contact information provided on our store.